We ship with next-day delivery. Keep in mind we only send shipments every Tuesday and Thursday.

This means when you order on Friday, your items will be send the following Tuesday with a next day delivery!

All items will be shipped with DPD. All items come with a tracking number and if you have a customer-account with DPD, you can see and adjust your delivery time slot. Keep in mind that DPD will NOT deliver on Saturday and Sunday.

On the DPD app, you can adjust your delivery slot in case you will not be home to prevent the parcel from being kept at the depot longer than necessary, or it is sent back to us.

If that happens, we can re-send the plant after paying for additional shipping costs, or we will refund you the price of the plant, not the shipping that has been paid. 

Yes, you can pick up your orders from our shop in Crystal Palace. At check out you will have a free option for "PICK UP"

If you’re unhappy with your item for any reason, please contact us within 14 days for a full refund.

To start a return, please contact us first. You can email us on info@ivyandthewolf.com

We ship plants with the highest possible care, but if you're unhappy with how the plant has arrived, please do contact us with some pictures and we'll help you to the best of our possibilities!

If you have changed your mind return costs are your responsibility. 

Our return address is 61 Westow Hill, SE19 1TS

To start a return, please contact us first. You can email us on info@ivyandthewolf.com

The refund will be transferred back to the same account the payment came from. After receiving the product back the refund will be back on your account within a few days (sometimes longer depending on your bank!)