FAQ

Delivery

All items will be shipped with DPD. All items come with a tracking number and if you have a customer-account with DPD, you can see and adjust your delivery time slot. Keep in mind that DPD will NOT deliver on Saturday and Sunday. Please adjust your delivery slot in case you will not be home to prevent the parcel from being kept at the depot longer than necessary, or it being send back to us.

For the UK: it is next-day delivery.

All other countries it is 2/5 working days depending on where. DPD will send you an estimate on when they will deliver the parcel. 

International deliveries: I always recommend your parcel to be shipped on Monday or Tuesday, to minimise the transit time of your parcel, and in doing so, maximising the health of your plant!

 

Processing time

When placing an order, we will do our best to process this as fast as possible. Depending on how busy we are, it can take up to 3 working days before the item is shipped. We ship packages on Monday, Tuesday, Wednesday and Thursday, so when ordering on Friday, Saturday or Sunday, your item will be shipped from the earliest of Monday.

 

Packing

We try to be as environment friendly as possible, while being as efficient and safe when shipping plants. We use boxes made from recycled material, or are eco-friendly. Sometimes we use filling, wrapping or boxes that have been used previously to minimise waste and promote re-cycling of materials.

All plants are packed with the most upmost care to transport it as safely as possible. Each plant is packed individually, and depending on size and style, it is generally packed as follows:

- Clingfilm to cover the soil from falling over (this is sometimes not possible depending on how the plant grows) It is possible you might find some soil in the packing but we do our best to minimise this!

- Paper wrapping with recycled thick paper. Sometimes we use plastic (biodegradable) air pillows or (previously used) plastic bubble wrap.

- Boxes are made from recycled materials and are generally double walled for maximum strength.

- We tape the plants to the box to prevent moving and also use recycled filling material (this is either recyclable paper or previously used filling to minimise waste)

 

Shipping outside EU

Due to the regulations to the US and Canada, plants need a "Phytosanitary Certificate" which we are unable to provide at the moment! If you have any questions about shipping to your country in case this is not listed, please email us and we can see if there is a way to ship to you!

 

Do you deliver locally or can I pick up?

Yes we bring orders on a bicycle in East London. 

And yes, you can also pick up your orders from our location (Stratford area). Both options are optional at check-out!

 

Do you have a shop?

We are working from our home, located close to Stratford station in London. We converted our front room, to a shop/storage and is open for visitors and pick-ups.

Due to Covid-19, we are open for visitors but only by appointment. Please email us in case you would like to come by and see the plants, or if you would like to pick up your order.